1. Information We Collect
Account Information
When you create an account, we collect your email address for authentication purposes. This is the only personal information required to use Harp.
Subscription and Usage Data
We collect information about your subscription status and aggregate usage metrics (such as the number of documents processed) to manage your account and improve our service. This data does not include the content of your documents.
What We Do NOT Collect
- Document content - your files are deleted immediately after processing
- Extracted data or results from document processing
- File names or metadata from your documents
2. How We Use Your Information
We use the limited information we collect to:
- Authenticate your account and provide access to Harp
- Manage your subscription and process payments
- Send important product updates and service notifications
- Provide customer support when you reach out to us
- Analyze aggregate usage patterns to improve the application
3. Document Processing
Secure Processing
When you upload documents to Harp, they are processed securely to extract the data defined in your templates. Documents are processed in isolation and are never shared with third parties.
Immediate Deletion
Your documents are deleted immediately after processing is complete. We do not store, archive, or retain your document content for any purpose. Only the extracted data you requested is returned to you.
No Training on Your Data
Your documents are never used to train or improve AI models. Each extraction is performed in isolation and your content is not retained or analyzed for any purpose other than fulfilling your extraction request.
4. Data Storage and Security
Your account information and subscription data are stored securely using industry-standard encryption and security practices. We use secure, reputable cloud infrastructure providers with strong security certifications.
Your application settings and preferences are stored on your device.
5. Cookies and Tracking
Our website uses essential cookies for authentication and session management. We may use analytics tools to understand how visitors interact with our website and improve the user experience.
The Harp desktop application does not use cookies or third-party tracking. We collect only the minimal usage metrics described above.
6. Data Sharing
We do not sell, rent, or share your personal information with third parties for marketing purposes. We may share data only in the following circumstances:
- With service providers who help us operate our business (payment processing, email delivery) under strict confidentiality agreements
- When required by law or to protect our legal rights
- In connection with a merger, acquisition, or sale of assets (with notice to you)
7. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your account and associated data
- Export your account data in a portable format
- Opt out of non-essential communications
To exercise any of these rights, please contact us at privacy@harp.app.
8. Data Retention
We retain your account information for as long as your account is active. If you delete your account, we will delete your personal information within 30 days, except where we are required to retain certain data for legal or business purposes (such as transaction records for tax compliance).
9. Children's Privacy
Harp is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will delete it promptly.
10. International Data Transfers
If you are located outside the United States, please note that your information may be transferred to and processed in the United States or other countries where our service providers are located. By using Harp, you consent to such transfers.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date. We encourage you to review this policy periodically.
12. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at: